Why is My Container Not Updating? Common Reasons and Solutions

One of the most common concerns for shippers and importers is when their container tracking stops updating. Before you panic, understand that there are many legitimate reasons why tracking information might not refresh as frequently as you'd expect. This article explains the common causes and what you can do about them.

Understanding Tracking Update Frequency

First, it's important to know that container tracking is not real-time in the same way GPS tracking on your phone works. Updates occur when:

• Containers pass through terminal gates
• Vessels report their position
• Cargo events are recorded in carrier systems
• Data is synchronized between systems

Typically, you can expect updates every 6-24 hours during active transit periods.

Common Reasons for No Updates

1. Vessel is at Sea

This is the most common reason for tracking silence:

• Ships may have limited satellite connectivity
• Position updates may occur only every 12-24 hours
• Cargo events don't occur while sailing
• This is completely normal - your cargo is safely in transit

What to do: Check the vessel schedule for expected arrival date. No update is often good news during ocean transit.

2. Container at Terminal Awaiting Loading

Before departure:

• Container was gated in at terminal
• Next update will be when loaded on vessel
• Loading typically happens 1-3 days before departure

What to do: Check the vessel's sailing schedule. Your container will update when loaded.

3. System Synchronization Delays

Technical factors can cause delays:

• Carrier system maintenance
• Terminal data transmission timing
• Third-party tracking platform sync cycles
• Database updates may batch at specific times

What to do: Wait a few hours and check again. Use Ocean by Traqo for comprehensive tracking that aggregates data from multiple sources.

Track with Confidence

Visit traqocontainer.com for reliable container tracking across all major shipping lines.