Billing & plans
What happens when a payment fails
The grace period, what stays available, and how to fix a declined card.
A failed renewal does not lock you out on the spot. You keep working through a grace period while we retry, and we email the account owner each time.
Fixing it
Go to Billing & Usage and use Manage billing & payment method to update the card. The retry happens automatically once a working card is on file.
The most common cause
An expired card. The number is unchanged, so nothing looks wrong on your side — the bank simply declines it. If the renewal failed and the card worked last month, check the expiry date first.
Where to fix it
Everything to do with the card — updating it, paying an open invoice, seeing what failed — is behind Manage billing & payment methods on the billing page.
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