Tracking
Where is my shipment right now — and has it arrived?
How to answer "has it berthed yet" yourself, what the status actually means, and why the carrier's site can disagree with us.
Every tracked shipment answers this on the shipment list, without opening anything: Route, Status, Progress and a Timeline column carrying the ETA, when you added it, and when we last synced with the carrier.
Has it arrived?
Arrival is a milestone, not an opinion. The status reads arrived once the carrier reports the vessel berthed at the destination port. Until the carrier publishes that event, we will not claim it — a vessel visibly alongside on a map is not the same as a discharge the line has confirmed, and only the second one matters for your free days.
If you want to be told rather than to look, switch on arrival alerts: for yourself, or for your customer directly, so nobody has to email you asking. See Email alerts for your customers.
Read the sync time before you trust the status
The Timeline column shows when we last heard from the carrier. Ocean carriers publish in batches, not continuously — a status that last synced some time ago is not wrong, it is simply the most recent thing the line has said. That timestamp is the honest answer to "how current is this?".
When the carrier's own site disagrees with us
It happens, and usually one of these is why:
- Different feeds. A line's website often reads an internal system that updates before the published tracking feed does.
- Transhipment. A box moving between vessels can show as arrived at the transhipment port while its final destination is still days away.
- A BL covering several containers. Tracked by BL you see the consignment; one container in it can be discharged while others are not.
When they disagree, the carrier is the source of truth and we are reporting what they published. If we are behind by more than a day on a shipment that is clearly moving, tell us the reference and we will look at the feed.
Checking without an account
You can paste a container or BL number into the tracker on our home page and see the current position with no login at all. To let a customer do the same for one shipment, send them a share link instead of a screenshot.
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